Orders are processed within 1-3 business days before they ship. You'll get a confirmation email the moment your order goes out, with tracking included.
We currently ship globally. If your country isn't listed at checkout, it's not supported yet - reach out and we'll let you know if that changes.
These are estimates, not guarantees - carrier delays, customs holds, and remote addresses can push things past the window. If your order is taking noticeably longer than the estimate, contact us and we'll look into it.
Every order ships with tracking. You'll get the number by email as soon as it's available - if a few hours pass after your shipping confirmation and you still don't see a tracking link, check spam before reaching out.
For international orders, you're responsible for any customs fees, import duties, or taxes charged by your country on arrival. We don't cover these, and we can't predict the exact amount - check with your local customs office if you want to know ahead of time.
If your order arrives damaged, or tracking shows it as delivered but it never showed up, contact us within 14 days of the delivery date with photos (for damage) or your order number (for missing packages). We'll sort it out from there.
Double-check your shipping address at checkout - we ship to exactly what's entered, and we can't guarantee changes once an order has been processed. If a package comes back to us due to an incorrect address, we'll reach out about reshipping, and additional shipping costs may apply.
Email support@voltshades.com and we'll get back to you as soon as we can.